1. In these terms and conditions ‘The company’ is gpsl.ltd (Company No. 3998902, incorporated May 2000).

2. All orders accepted and acknowledged by  the customer and the company shall be binding upon the customer, its successors or its assignees.

3. The company accepts no liability for loss; damage; expenses; delay or claims against the customer resulting from the actions of any employee or agent of the company.

4. The courses referred to in this document are classroom style ‘hands-off’ training sessions led by an employee or agent of The company.

5. The company reserves the right to cancel a course at any time prior to the day of the course.  In such circumstances a full refund of monies paid, not exceeding 100% of the value of the order, will be given to the customer.

6. Customer cancellations notified within 7 days of the course start date cannot be accepted.  If failure to attend a course occurs any sums outstanding at the time of the course, up to 100% of the value of the order, will be due for payment immediately.

7. Customer cancellations notified between 7 days and 14 days of the course start date will receive a 50% refund.  If any sums are outstanding at the time of the cancellation the balance, up to a maximum of 50% of the value of the order, will be due for payment immediately.

8. Customer cancellations notified more than 14 days from the course start date will receive a full refund of all related fees paid.

9. Substitutions can be made at any time without penalty but should be notified as soon as possible.

10. Unless otherwise stated all invoices shall be paid by cheque within 7 days of the date of the invoice.   Cheques shall be made payable to gpsl.ltd

11. Invoices not paid on the date due will attract interest on the outstanding sum at a rate of 4% over the NatWest Bank Plc base lending rate from the due date until payment.

12. Once an on-line booking is received a confirmation email will be sent to the email address stated in the booking requesting an immediate ‘Yes’ reply.  The contract shall be deemed to be in place upon receipt of that reply by The company.

These conditions operate in accordance with English Law.